Shipping Policy

1. Order Processing Time

Orders are typically processed within 3 business days (excluding weekends and holidays) after payment is received.
You will receive an email confirmation with tracking details once your order has shipped.
Most orders will ship 3-5 business days after the order is placed.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Domestic Shipping: 7-10 business days
- International Shipping: 10-12 business days
Delays may occur due to unforeseen circumstances such as customs processing or carrier issues.

3. Shipping Methods & Carriers

4. International Shipping

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
We are not responsible for delays due to customs processing.

5. Order Tracking

A tracking number will be provided via email once your order has shipped.
If you do not receive tracking information, please contact us at [Your Contact Information].

6. Shipping Address & Undeliverable Packages

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost or Damaged Packages

We are not responsible for lost or stolen packages. If your package is lost, please contact the carrier to file a claim.
We take great care in packaging, but in the rare event of damage:
Contact us within 48 hours of receiving your order.
Provide photos of the damaged product and packaging.
We will arrange a replacement or refund depending on the situation.

8. Returns & Exchanges

9. Contact Information

For any shipping-related inquiries, please contact us.

Thank you for shopping with Captured Studios!

Contact us